Privacy Policy
At Malawby, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
By accessing or using Malawby, you agree to this Privacy Policy and our Terms and Conditions.
1. Information We Collect
We collect information to operate the Malawby platform and provide a secure auction experience.
1.1 Personal Information
This includes information you voluntarily provide when you register, bid, purchase, or contact us:
- Name
- Email address
- Postal address
- Phone number
- Payment and billing information (processed securely by Stripe)
1.2 Automatically Collected Information
When you browse or use Malawby, we automatically collect:
- IP address
- Browser type and device type
- Pages visited and time spent on the site
- Search queries and auction activity
- Cookies and similar tracking data
2. How We Use Your Information
Malawby uses your information to:
- Process bids, orders, and payments
- Facilitate communication between buyers and artists
- Verify user identity and prevent fraudulent activity
- Provide customer support
- Improve the platform, features, and user experience
- Send updates about auctions, new works, and platform changes (optional)
Your information is never sold to third-party advertisers.
3. Buyer and Artist Information Sharing
When you win an auction or purchase artwork, your name and delivery address are shared with the artist so they can ship your artwork.
Artists do not receive your payment details, email address, or phone number unless you explicitly choose to share them when arranging shipment.
4. Payment Information
All payments on Malawby are securely processed by Stripe. Malawby does not store or access your credit card number, CVV, or full billing details.
For information about Stripe’s security practices, visit: stripe.com.
5. Cookies
Malawby uses cookies to provide essential functions such as login, bidding, and remembering preferences. You may disable cookies in your browser, but some features may not work correctly.
6. Data Storage & Security
We take security seriously. Malawby uses industry-standard encryption and secure servers to protect your information.
- Passwords are encrypted
- Payments are handled through Stripe
- Data is stored securely in Australia-based or GDPR-compliant cloud services
While no system is 100% secure, we take all reasonable steps to safeguard your data.
7. Your Rights
You have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your account
- Opt out of marketing emails at any time
8. Third-Party Services
Malawby may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.
9. Changes to This Policy
We may update this policy occasionally. Any significant changes will be posted on this page with the updated date.
10. Contact Us
If you have questions about this policy or your personal data, contact us at:
Last updated: 04 Feb 2026